Case study · Health and fitness

Stream increases AP automation for a growing multi-state fitness business.

A health and fitness franchise with dozens of studios faced rising invoice volume, manual data entry, complex reporting, and an accounting platform that no longer supported the scale of the operation.

Customer profile

Growth made manual invoice processing and reporting unsustainable

Customer identity is withheld by agreement. Figures reflect what was measured during the engagement.

600invoices processed each week
49+studios at the documented starting point
650employees across the growing operation

Challenge

The business had outgrown QuickBooks and relied on two full-time employees to key data from approximately 600 invoices each week. Reporting across a multi-state, multi-level organization required significant manual compilation. Preparing board or investor materials could take a week of spreadsheet and presentation work.

Solution

The organization partnered with Skalable on a broader finance modernization, with Stream at the center of invoice automation and Dynamics 365 as the ERP. Power BI supported reporting, and Matrix supported connected data movement.

  • AI-assisted vendor identification and GL account mapping reduced repetitive entry.
  • Configurable invoice approvals and coding workflows supported additional locations and volume.
  • Integrated financial data improved access to current information across the organization.
  • AP staff redirected capacity toward analysis, reconciliation, and financial planning.

Recorded results

96%vendor identification automation reported by 2024
77%GL account mapping automation reported by 2024
Near 0%reported invoice rejection rate by 2024

The legacy materials also report faster close preparation, earlier pre-close work, reduced cash-reconciliation effort across studio locations, and the ability to process more invoices without proportional AP staffing growth.

Conclusion

Stream helped the franchise replace a manual AP bottleneck with a scalable, ERP-connected operating model. The platform’s growing automation rates and integrated financial context supported continued expansion while maintaining a focused finance team.

Next step

Build an AP operating model that can grow with your locations

Bring a difficult invoice, an approval challenge and your ERP. We will show how Stream is configured around your operating model, not a generic feature tour.

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