Case study · MedSpa

Stream supports an AI-first AP transformation during rapid location growth.

A fast-growing MedSpa organization expanded from more than 40 locations to more than 300 in two years. Its manual invoice process needed to scale without losing financial control, accuracy, or ERP consistency.

Customer profile

Rapid expansion created an AP capacity and data problem

Customer identity is withheld by agreement. Figures reflect what was measured during the engagement.

40+ → 300+locations during the documented growth period
14,000+annual invoices at the earlier operating stage
D365Microsoft Dynamics 365 ERP environment

Challenge

At the earlier operating stage, AP staff manually identified vendors and mapped general-ledger accounts for more than 14,000 invoices annually. As the organization expanded to more than 300 locations, invoice volume and entity complexity increased rapidly. Manual work threatened to overwhelm the AP team, while disconnected processing and ERP activity made it harder to maintain one reliable financial record.

Solution

Skalable implemented Stream as an AI-driven invoice automation layer integrated with Dynamics 365. The solution was designed to synchronize invoice and financial context, automate vendor identification and GL suggestions, route approvals, preserve exception visibility, and keep the ERP aligned with the current invoice-processing state.

  • Invoice data synchronized with Dynamics 365 through the agreed integration.
  • Vendor, GL, entity, approval, and custom-field context used during processing.
  • Users able to review and progress invoice work with ERP data available.
  • Automation increased over time as the platform learned from reviewed transactions and configured rules.

Recorded results

The legacy case-study materials report substantial automation improvement while the company scaled locations and invoice volume.

76%vendor identification automation by 2024
70%GL account mapping automation by 2024
0.54%reported invoice rejection rate by 2024

Conclusion

Stream helped the organization build a more scalable AP operating model during rapid expansion. The combination of invoice automation and Dynamics 365 integration supported higher transaction volume, improved accuracy, and better financial consistency without requiring AP capacity to grow in direct proportion to locations.

Next step

See how Stream can support multi-location AP growth

Bring a difficult invoice, an approval challenge and your ERP. We will show how Stream is configured around your operating model, not a generic feature tour.

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